Last updated: 12/12/2025
The purpose of these General Terms and Conditions of Sale (GTCS) is to define the rights and obligations of the company e-voilà (hereinafter “the Provider”) and any professional client (hereinafter “the Client”) in the context of the provision of the OrderVize SaaS service.
OrderVize is a software accessible online (SaaS mode) specialized in the centralization and management of e-commerce orders. The service specifically allows for the aggregation of orders from defined marketplaces, feed management, transport configuration via MBE Online, and billing via Zoho.
These GTCS apply exclusively to sales made to Clients acting within the scope of their professional activity. Any subscription to the OrderVize service implies the Client’s unreserved acceptance of these GTCS.
1. Registration and Access to the Service
To use the OrderVize service, the Client must create an account on the website ordervize.com.
The service is strictly limited to the technical features currently available, namely:
- Order Management: Fetching recent orders from active connectors (Metro, Mirakl, Shopify, Vivino, WooCommerce), searching and filtering (by status, date range, shop, and order ID), managing state transitions, and assigning categories.
- Documents: Generation and download of PDFs per order (Quote/Proforma, Invoice, Credit Note).
- Transports: Connection to the MBE Online service for shipment searches, inline tracking, adding pickup dates/times, and bulk export of shipment PDFs.
- Feed: Uploading feed files (.csv, .xlsx, .xml), generating public URLs, and feed keys.
- Billing & Settings: Connection to the Zoho invoicing platform and management of the subscription billing via the Stripe portal.
The Client is responsible for maintaining the confidentiality of their login credentials. Any action performed using these credentials is deemed to have been performed by the Client.
2. Services and Free Trial
The Provider offers new professional Clients the opportunity to test the OrderVize service free of charge for a period of 3 months, with no obligation to purchase. This trial period is valid only once per entity (VAT/Registration number).
During this period, the Client has access to the standard features described in Article 1. At the end of the 3 months, to continue using the service (particularly to retain access to order history and active connectors), the Client must subscribe to a paid plan.
3. Subscriptions – Duration and Renewal
The service is offered in the form of subscriptions (monthly or annual).
- Monthly Subscription: Renews automatically from month to month.
- Annual Subscription: Renews automatically from year to year.
Subscriptions are without a minimum duration commitment beyond the current period. The Client can manage their subscription directly via the self-service Billing Portal accessible in the application settings.
4. Pricing and Payment
4.1. Pricing
Prices are indicated in Euros excluding tax (VAT). Applicable VAT will be added during the checkout process based on the Client’s location. The Provider reserves the right to modify its prices by informing the Client with reasonable notice before renewal.
4.2. Payment (Stripe)
Payment is made by credit card via the secure interface of our partner Stripe. Payment is due at the beginning of the period (prepaid). The Client has access to a self-service Billing Portal allowing them to:
- Update payment methods.
- View billing history.
- Monitor current usage.
4.3. Late Payment
In the event of payment default, access to the service will be suspended until the situation is regularized. Any delay in payment by a professional Client automatically incurs a fixed allowance for recovery costs of 40 Euros and late payment penalties at a rate of 3 times the legal interest rate in force in France.
5. Termination
5.1. By the Client
The Client may terminate their subscription at any time via their “Billing” space or by contacting support.
- Termination takes effect at the end of the current period (month or year).
- No pro-rata refund is issued for the period already started.
5.2. By the Provider
The Provider may terminate or suspend the account in the event of non-payment, misuse (attempt to bypass security, illicit use of feeds), or breach of these GTCS.
5.3. Data at End of Contract
Upon expiration of the subscription, access to features is disabled. The Client is responsible for downloading their documents (Invoices, Credit Notes in PDF) before the expiration date. As global bulk data export is not automated, any request to recover a specific database must be addressed to support and may be subject to an additional service fee.
6. Obligations and Liability
6.1. Provider’s Obligations
The Provider is bound by a “best efforts” obligation (obligation de moyens) to ensure the availability of the service and the connection with supported third-party services (Listed Marketplaces, MBE, Zoho). However, the Client acknowledges that the Provider depends on the APIs of these third parties. The Provider cannot be held liable for service interruptions caused by technical changes or outages at a partner’s site (e.g., Shopify API outage, unavailability of MBE Online or Zoho systems).
6.2. Client’s Obligations
The Client is solely responsible for:
- The correct configuration of their connectors (API keys, MBE credentials, Zoho settings).
- The data they import via files (CSV/XML/XLSX).
- Verifying generated documents (Quotes, Invoices) before sending them to their own customers.
7. Personal Data (GDPR)
In the context of using OrderVize, the Client acts as the Data Controller and e-voilà as the Data Processor. The service processes data necessary for order management (buyer details, product details). This data is hosted securely and is only transmitted to third parties connected by the Client themselves (e.g., transmission of the address to the carrier MBE, transmission of order lines to Zoho for invoicing).
8. Intellectual Property
The OrderVize software, its interface, and its documentation remain the exclusive property of e-voilà. The Provider grants the Client a non-exclusive right of use in SaaS mode for the duration of their subscription. The Client retains ownership of their order data and product feeds.
9. Right of Withdrawal
9.1. Professional Clients
As the OrderVize service is intended for professionals for the needs of their business, the Client does not, in principle, benefit from any statutory right of withdrawal, in accordance with the Consumer Code. Any period started is due in full.
9.2. Exception (Small Businesses / L221-3)
If the Client is a business employing fewer than five employees and the object of the contract does not fall within the main field of its activity, they benefit from a right of withdrawal of 14 days from the date of the paid subscription. To exercise this right, the Client must send a clear request to info@ordervize.com before the deadline expires. If the Client uses the service (processing orders, generating documents) before the end of this period, they are deemed to have requested the immediate execution of the service and waive their right of withdrawal for the consumed period.
10. Governing Law and Disputes
These GTCS are governed by POLISH lAW. In the event of a dispute, an amicable solution will be sought as a priority. Failing that, exclusive jurisdiction is attributed to the courts within the jurisdiction of the Provider’s registered office, notwithstanding multiple defendants or third-party claims.
